Privacy Policy

Who we are & Contact Info

TruRate is operated by PreciselyAgile Labs Ltd, a company registered in England with company number 16120886.

Our website address is: https://trurate.club. For any inquiries you can reach us at trurate.contact@preciselyagile.com

Information We Collect

When you use TruRate, we collect information necessary to facilitate peer-to-peer lending transactions:

  • TrustClub ID and Trust Points for personalized interest rates
  • Contact information (phone number, Facebook URL) for lender-borrower communication
  • Loan preferences and transaction history
  • IP address and browser information for security purposes

How We Use Your Information

We use the information we collect to:

  • Calculate personalized interest rates based on your Trust Points
  • Connect borrowers with suitable lenders
  • Facilitate communication between parties
  • Improve our services and user experience
  • Ensure platform security and prevent fraud

Authentication & TrustClub Integration

We use TrustClub for authentication and trust scoring. When you connect with TrustClub:

  • Your TrustClub ID is securely stored in our database
  • Your Trust Points are retrieved to calculate personalized rates
  • No passwords are stored on our servers
  • Authentication is handled entirely by TrustClub's secure system

Cookies

We use cookies to maintain your login session and improve your experience:

  • Authentication cookies to keep you logged in (expires after 7 days)
  • Session cookies for temporary data storage
  • Preference cookies to remember your settings

These cookies are essential for the platform to function properly and do not track you across other websites.

Data Sharing

We share your information only in the following circumstances:

  • With lenders when you express interest in their loan offers
  • With TrustClub for authentication and trust scoring
  • When required by law or to protect our rights
  • With your explicit consent

We never sell your personal information to third parties.

Data Retention

We retain your data for as long as necessary to provide our services:

  • Account information is kept while your account is active
  • Transaction history is retained for legal compliance (typically 5 years)
  • You can request account deletion at any time

Your Rights

You have the following rights regarding your personal data:

  • Access - Request a copy of your personal data
  • Correction - Update or correct inaccurate information
  • Deletion - Request removal of your personal data
  • Portability - Receive your data in a machine-readable format
  • Objection - Object to certain uses of your data

To exercise these rights, please contact us at trurate.privacy@preciselyagile.com

Security

We implement industry-standard security measures to protect your data:

  • HTTPS encryption for all data transmission
  • Secure database storage with encryption at rest
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date below
  • Sending an email notification for major changes

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Last updated: August 20, 2025